Where do you deliver?
Bend, Oregon + some surrounding areas, FREE delivery within 15 miles of Bend. Delivery outside of service area ranges from $50-$150 based on event address.
Do you require a deposit?
A $100 cleaning deposit is required to secure your event date. If you need to cancel your event, the $100 deposit will be credited to any future events. It MAY also be refunded following your rental if rental is returned in good condition, ie not extremely dirty or difficult to clean and free of damages and stains.
What surfaces do you set up on?
We can set up on any level surface that includes grass, turf, concrete and cement. We CANNOT set up on gravel/rocks, on/near dirt or uneven surfaces. We do require you to send us photos of set up area for approval prior to securing your event date.
What are your delivery and pick up times?
Our delivery window is between 9am-12pm and pick ups between 7pm-9pm. If you need special accommodations, please email us and confirm during booking. We cannot guarantee all accommodations due to schedule of events and their locations/ event times, but we try our best!
What forms of payment do you accept?
We accept payment via Zelle, Venmo, Major Credit Cards & Cash. Cash discounts of 5% are available. All balances must be paid in full 24hrs prior to event date.
Can you set up at public venues and parks?
YES! We are fully licensed and insured, so we can set up at public places. We do ask our clients to confirm we are allowed to be set up in these areas as some places restrict inflatables on site. It is also up to the client to make sure there is a power source within 50ft of set up area. Most parks do not have a power source available, in which our clients rent generators from places such as Lowe's or Home Depot. Some parks also have special insurance requests that may have additional fees up to $115 on top of our rental service rates.
Are the bounce houses clean?
OF COURSE! We vacuum and clean with water and non-toxic commercial grade soap after each use! You might also see us sanitizing on site during set up. Cleanliness is a priority for The Modern Bounce!